Privacy Policy

This Privacy Policy explains how JustBlanc (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our website, products, and services (collectively, the “Service”). It also describes your rights and how applicable laws protect you.

By using our Service, you agree to the terms of this Privacy Policy and consent to the collection and use of your information as described herein.

OBJECTIVE

The objective of this Policy is to ensure transparency in how we handle your Personal Information, comply with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act), and protect your privacy while delivering a seamless and personalized experience on our Platforms. We aim to collect only the information necessary to provide our Products, enhance your user experience, and improve our services while safeguarding your data against unauthorized access or misuse.

SCOPE

This Policy applies to the Personal Information we collect through our Platforms from individuals who browse, access, or provide information on or through the Platforms, or whose information we otherwise collect, receive, or process in connection with the offer and sale of our Products ("Customers," "you," or "your"). It covers data collected online via our website and mobile applications, including but not limited to personal details, transaction information, and technical data. This Policy also governs how we use, store, disclose, and protect such information in compliance with applicable laws and regulations.

APPLICABILITY

This Policy applies to:
• Individuals accessing or using www.justblanc.com or our mobile applications from India.
• Personal Information collected, processed, or stored through our Platforms in connection with the purchase, promotion, or inquiry about our skincare Products.
• Customers whose data we collect through online interactions, including account creation, product purchases, or marketing communications. This Policy does not apply to:
• Personal Information collected offline (unless explicitly stated).
• Customers located outside India.
• Third-party websites or services linked to our Platforms, which have their own privacy policies.
• Company websites or platforms that do not link to this Policy.
By accessing or using our Platforms and providing information as described in this Policy, you consent to the collection, use, and disclosure of your Personal Information in accordance with this Policy.

WHAT INFORMATION DO WE COLLECT?

We collect the following types of information:
1. Personal Information: This includes information that can identify you, such as:

◦ Name, email address, phone number, and shipping/billing address provided during account creation, product purchases, or inquiries.
◦ Payment details (e.g., credit/debit card information, UPI IDs) processed securely through third-party payment gateways.
◦ Information you provide when participating in surveys, contests, or promotions.

2. Technical Data: We collect information about your device and browsing activity, including:
◦ IP address, browser type, operating system, and device identifiers.
◦ Pages visited, time spent on the Platforms, and clickstream data.
◦ Cookies and similar technologies to enhance user experience and track preferences (e.g., items in your shopping cart).

3. Other Sources: We may receive information from third parties, such as:
◦ Updated delivery or address details from shipping partners to facilitate smoother deliveries.
◦ Demographic or marketing-related information from third-party platforms (e.g., social media sites) if you opt-in to share such data.
◦ Information from advertising partners to tailor promotions or content relevant to your interests.

We are not responsible for the privacy practices of third-party websites or services we do not own, manage, or control.

HOW DO WE USE YOUR INFORMATION?

We use your Personal Information for the following purposes:
• Order Fulfillment: To process and deliver your Product orders, manage payments, and issue refunds.
• Account Management: To verify your identity, manage your account, and respond to your inquiries or feedback.
• Marketing and Communications: To send newsletters, promotional offers, or surveys about our skincare Products, provided you have opted-in to receive such communications.
• Service Improvement: To analyze usage patterns, fix bugs, and enhance the functionality and performance of our Platforms.
• Legal Compliance: To comply with applicable laws, regulations, or legal requests, such as maintaining records for tax or consumer protection purposes.
• Personalization: To tailor content, recommendations, and advertisements based on your preferences and browsing history.

LEGAL BASIS FOR PROCESSING

We process your Personal Information based on the following legal grounds:
• Consent: Where you explicitly consent to the processing of your data (e.g., for marketing communications). You may withdraw consent at any time by emailing care@justblanc.com.
• Performance of a Contract: To fulfill orders, process payments, and deliver Products as part of our agreement with you.
• Legitimate Interests: To improve our Platforms, enhance customer experience, and prevent fraud, provided such interests do not override your rights.
• Legal Obligations: To comply with applicable laws, such as the Information Technology Act, 2000, and the DPDP Act, 2023.

HOW DO WE SHARE YOUR INFORMATION?

We may share your Personal Information with:
• Service Providers: Third-party vendors (e.g., payment processors, shipping companies, or cloud hosting providers) who assist in delivering our Products and services. These providers are contractually obligated to protect your data.
• Marketing Partners: Third parties who assist with promotional campaigns or analytics, but only with your consent or where permitted by law.
• Legal Authorities: When required to comply with legal obligations, such as responding to subpoenas or government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, subject to similar privacy protections.

We do not sell or rent your Personal Information to third parties for their marketing purposes without your explicit consent.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to: • Remember items in your shopping cart. • Understand your preferences based on site activity. • Improve the performance and security of our Platforms. You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Platforms.

DATA RETENTION AND SECURITY

• Retention: We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laws (e.g., for tax or legal compliance).
• Security: We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information from unauthorized access, loss, or misuse. This includes encryption for payment transactions and secure cloud storage.

YOUR RIGHTS

Under applicable Indian laws, including the DPDP Act, 2023, you have the following rights:
• Access: Request access to the Personal Information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your Personal Information, subject to legal obligations.
• Opt-Out: Opt-out of marketing communications by clicking "unsubscribe" in emails or contacting us at care@justblanc.com.
• Withdraw Consent: Withdraw consent for data processing where applicable.
To exercise these rights, please contact our Grievance Officer (details below).

GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000, and the Consumer Protection Act, 2019, our Grievance Officer is: Name: [Insert Grievance Officer Name] Email: care@justblanc.com Address: JustBlanc Skincare Private Limited, [Insert Registered Office Address], India You may contact the Grievance Officer for any questions, concerns, or complaints regarding this Policy or your Personal Information.

CHANGES TO THIS POLICY

We may update this Policy periodically to reflect changes in our practices or legal requirements. The updated Policy will be posted on our Platforms with the revised "Last Updated" date. We encourage you to review this Policy regularly.

For any questions or concerns about this Policy, please contact us at: Email: care@justblanc.com Address: JustBlanc Skincare Private Limited, [Insert Registered Office Address], India By using our Platforms, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.